Customer Experience Manager (AI)

You will be involved in delivering Conversational AI, Data, and Data Science solutions (including LLMs & RAG) either through our strategic channel partners or directly to our clients.

• Project Coordination: Delivery strategy is based on an agile (scrum) methodology, so it is crucial to ensure that external resources are well coordinated and contribute in time to support a seamless delivery process.

• Financial Management: Ensure all projects are completed on time and within budget, initiate CRs when needed, monitor spending against the forecast, and communicate any discrepancies to the program manager.

• Timekeeping Oversight: Manage the approval of timesheets and report the associated costs to the client.

• Risk Mitigation: Apply risk mitigation techniques to reduce potential project risks.

• Performance Tracking: Assess project progress using the appropriate tools, systems, and methods; report and escalate issues to senior management as necessary.

• Stakeholder Relations: Foster and maintain strong connections with clients and all key stakeholders.

• Product Mastery: You are expected to gain a thorough understanding of the products that power our Conversational AI solutions, as well as the underlying data and data science.

• Verified Experience: Documented experience in project management, particularly in roles involving direct client interaction, utilizing agile methodologies for delivery.

• Leadership and Communication Skills: Exceptional communication, strong leadership, superb organizational abilities, and the capacity to handle multiple tasks and projects concurrently.

• Analytical Skills: Ability to navigate complex issues and provide effective solutions in collaboration with Solutions Architects.

• Collaborative Mindset: Comfortable working in a team setting and engaging with various stakeholders.

• Customer-Oriented: Dedicated to delivering top-notch service and nurturing strong client relationships.

• Technical Competence: Proficiency in project management tools is advantageous.

• Task Management Tools: Familiarity with task management platforms like JIRA is a plus.

• Technical Expertise: While not mandatory, a solid technical foundation is preferred.

• Hight level of english

• Competitive compensation + bonus
• Flexible remote working options
• Opportunities for internal development and access to training
• Comprehensive benefits package

If you are interested in this offer, click on "apply now" to send an updated copy of your CV, or call us now.

If this offer does not fit your profile but you are looking for a new position, please contact us and we will discuss it. We guarantee confidentiality.